*NOTE: DUE TO COVID-19, WE CANNOT ACCEPT ANY RETURNS OR EXCHANGES AT THIS TIME. WE THANK YOU FOR YOUR UNDERSTANDING.
We do continue to stand behind the quality of our product. If you believe the product you receive is defective or damaged in any way, please feel free to contact us so that we may promptly address the issue.
You can contact us at contact@woobimask.com. For most issues, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting approval will not be accepted. We reserve the right to inspect the issue prior to sending a replacement. Please note, if the item is found to be in normal working order, the cost of shipping back to you will be your responsibility.
You can always contact us for any return question at contact@woobimask.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.