When will my order ship?
Currently, we only take orders for stock ready to ship from our Las Vegas warehouse. Orders placed before 2 pm PST are generally shipped the same day. Standard shipping should be 3-7 days for the continental US. Expedited shipping is typically two days.
If sold out, when will you have more stock?
We currently have shipments coming in batches every couple of weeks. We are doing everything we can to keep up with demand. We should be able to improve the ordering system/wait times very soon.
Can I get a carry bag or extra caps?
Yes, we have accessory packs designed for the Woobi Plus and Pop models. The Plus accessories have a bag and one set of extra caps, and the Pop kit has two sets of colored caps and a sticker sheet. All caps are interchangeable.
Do you ship international?
We use DHL for all international orders. The shipping cost is calculated based on your address/country, and varies. We strike the right balance between low cost and speed, and will always keep prices reasonable.
Do you accept international currencies?
For some credit card companies, they may do the conversion for you. Please try to go through the checkout process and let us know if you experience any issues. We do have a planned upgrade to show prices in international currencies, so you have a clear picture of costs. That site upgrade is coming soon.
What type of filter does the Woobi Mask use?
The innovative micro-HEPA filter was developed specifically for the Woobi line. All Woobi filters will work in any size Woobi mask. The innovative filter design is a 4 layer filter medium with 36 folds to maximize the surface area. The filters are a revolutionary new design that enables the mask to perform at very high standards while being small and light. Our certification and testing is done on the whole mask, not just the filter. Woobi masks are certified to remove over 95% of airborne contaminants. Read more about the filter performance in our blog.
When will your next batch be available?
We are currently experiencing an unprecedented demand for the Woobi Mask. We have several batches of inventory scheduled to arrive. Sign up to our newsletter to be notified when the next set arrives.
How do I wash the mask?
We recommend that you wash the mask regularly. Disassemble and wash the silicone and plastic parts with soap and water for a thorough cleaning. For periodic quick cleanings, you can wipe down the mask with an alcohol wipe while assembled. The fabric strap on the Woobi Plus can be hand washed with mild detergent.
How often should I replace the Woobi Mask filter?
The innovative micro HEPA filter system will last much longer than disposable masks. But, guidance on when to change or replace your filter is dependent on the quality in your environment. When the air quality (AQI) is good, we recommend changing after 15 days of use, and sooner when the AQI is moderate or unhealthy. Please reference our guide on the filters page for more precise guidance. If you ever experience additional resistance, consider this to indicate that you should replace the filter immediately.
Can medical/dental workers wear the Woobi Mask?
We currently sell the mask for non-medical use. You'll need to check with your organizations for guidance. We understand there is an ongoing shortage of PPE, and we are working on making our products available to as many types of workers as possible.
Is the Woobi Mask NIOSH certified?
No, the FDA NIOSH department only tests masks that are intended for commercial applications. The Woobi Mask is a non-medical consumer product which achieves the highest level of filtration of any non commercial mask.
What is the difference between a respirator and a face mask?
Face masks are a blanket term for anything that covers the face regardless of filter performance. Filter performance of a mask can vary greatly as there are no performance standards. By contrast, any product that performs air filtration for the air you inhale is considered a respirator.
How clear is the Woobi Mask, does it fog up?
The silicone in the Woobi Mask is given a slight texture, and the mask appearance is frosty and translucent. The mask was designed to show the expression of the wearer. Condensation will build up in any mask that has high performance filtration. Clear masks use anti-fog coatings to smooth out the condensation and not appear foggy. These coatings tend to break down over time. So, the anti-fog performance will reduce as the masks ages and you may inhale some of the coating particles as it degrades. For these reasons we are choosing not to offer clear masks at this time.
How many sizes are there of the Woobi Mask?
There are currently two sizes. The adult mask (Woobi Plus) should fit most adults with a wide range of face shapes and head sizes, from small to large adults with a medium size nose bridge. The child mask (Woobi Pop) is for ages 6 yr old and older. If you are worried about someone being in-between sizes (like a teenager), we encourage you to have them try on an adult mask for fit.
Can you positive or negative seal test the mask?
Yes. The Woobi Mask is excellent for performing a seal check to verify fit and a good face seal. If you are unfamiliar with a seal check, we have a blog post coming soon on the topic.
How can other masks claim to filter out 99.9 percent?
There are several standards for filter performance, with various letter ratings and number ratings. Many professional respirators perform at 99% or "100" (99.9%) and have the appropriate NIOSH certification to prove it. For many of the consumer masks that are gaining popularity, the testing is not as consistent. For most of these new masks, they test the filter material by itself and not the mask as a whole. Then publish the % results for just the filter, which is a bit misleading. We stand by the claim that the Woobi Mask is the highest performing pollution mask in mass production. Please exercise caution when evaluating the performance of any protective face mask.
Which direction do I insert the filter?
You can insert the Woobi filter in either direction into the Woobi Mask. The filter will self-seal as the pod is threaded closed. The filters and filter pod were designed to be as intuitive as possible. As with the rest of the mask, no tools are required to assemble it.
How long is the filter shelf life?
Filters are good for three years of storage.
Can filters be reused or washed?
The Woobi Mask was designed to maximize the filter lifespan as long as possible. Use of a Woobi Mask can create up to 15x less waste compared to disposable masks. While at the same time, offering up a much higher level of filtration. That being said, the filters themselves are not designed to be cleaned.